TECH SUPPORT

IntelliFront BI Prerequisites

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If any of the following requirements are not in place, some or all of the IntelliFront BI's functionality may not work as designed.

Server Side

The prerequisites listed in this section pertain to the server that will execute the Gizmos and Reports. Prerequisites for the web application side of IntelliFront BI can be found further down this article under the section 'Web Application Side.'

Operating System - Main

The following servers are compatible and supported. All servers should have the latest service packs applied.

  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016

 

Operating System - Additional 

  • .NET Framework 4.5.2 must be installed
  • User Account Control (UAC) must be turned off (Windows Server 2008)
  • At least 20 GB of free disk space on your primary drive
  • Minimum 4GB of Memory/RAM 

 

Operating System - Server Roles

Please enable the following options within the Server Manager, under Server Roles:

  • .NET Extensibility 3.5
  • .NET Extensibility 4.5
  • Application Initialization
  • ASP.NET 3.5
  • ASP.NET 4.5
  • ISAPI Extensions
  • ISAPI Filters

 

SQL Server

The following versions are currently supported. 

  • SQL Server 2008 R2
  • SQL Server 2012
  • SQL Server 2014 or later

SQL Server - Additional

Internet Information Systems (IIS)

  • IIS version 7.5 or later

Ports

The following ports are used by IntelliFront BI and need to be opened. You will also need to ensure that your firewall allows access to the below ports:

  • Port 27018
  • Port 50255

 

Crystal Reports

If creating Crystal Reports in IntelliFront BI, one of the following Crystal Report Runtimes for .NET must be installed.

  • Crystal Report 2011 runtimes (13.xx)
  • Crystal Report 2013 runtimes (13.xx)

Note: After 2008, the Crystal Report runtimes were decoupled from the version of Crystal and are now called "Crystal Report Runtimes for .NET." which are now referred to as CR13. 

Anti-Virus & Spyware

The following should be whitelisted or excluded from any firewall, anti-virus or spyware scan.

  • All folders and files under C:\Program Files\IntelliFront
  • IP Address or Server Name of machine executing schedules (on SMTP Server)

Note: Folder path may differ based on the path selected at installation.

Web Application Side

The prerequisites listed in this section pertain to all machines that will access IntelliFront through a web browser.

Web Browser

The most current version of the following web browsers are supported.

  • Internet Explorer
  • Chrome
  • Safari
  • Firefox

Web Browser - Additional

  • Disable pop-up blocker
  • Enable java-script 

 

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