TECH SUPPORT

How To Start/Stop the CRD Scheduler From Your iPhone

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1. Log into Ekho from your iPhone. You will then be directed to the 'My Servers' screen.

        a. For servers where the CRD scheduler is installed and actively running,                you will see a status of ON:

        b. For servers where the CRD scheduler is installed, but turned off, you will              see an OFF status:

        c. For servers where Ekho has been installede, but the Ekho Service is not              running, you will not see a status icon. Resolve this by starting the Ekho              Service on the Desktop

2. To change the status of the CRD scheduler from the Ekho 'My Servers' screen, click the icon or the server name. This will open the CRD Server screen.

3. To turn on the CRD Scheduler, click the START button. This will change the button to CONFIRM.

4. A pop up message will appear, informing you that the CRD scheduler will be turned ON within 10 seconds. Click CONFIRM to STOP the CRD Scheduler. 

When the CRD scheduler has successfully turned on, the stoplight will show a green light, and the button will show STOP.

5. To stop the CRD scheduler click the STOP button. This will change the button to CONFIRM.

6. Click CONFIRM to stop the CRD scheduler. A pop up message will appear, informing you that the CRD scheduler will be turned off within 10 seconds.

7. When the CRD scheduler has successfully turned OFF, the stoplight will show a red light, and the button will show START

8. To return to the 'My Servers' screen, click the back arrow near the top left of the screen.

 

 

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