TECH SUPPORT

Messaging/ SMTP

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Use this option to connect to an SMTP mail server.

SMTP Mail

User ID:  Enter the user id provided by your email administrator.  This is not always required, so can be left blank, but check with your email administrator first.

 

Password: Enter the password provided by your email administrator.  This is not always required, so can be left blank, but check with your email administrator first.

 

Server name:  Enter your SMTP server details.  You can use the mail server name or the IP address.

 

Sender Address:  When the email is received, this will be the "From" address displayed.

 

Sender Name:  When the email is received, this will be the displayed Sender Name.

 

SMTP Timeout:  Use this to determine how long MARS will wait for a connection from your SMTP server before declaring a failure.  The default is 30 seconds, but you may need to adjust this to deal with your own circumstances.

 

Test Settings:  Click this button to ensure that the above settings are correct.  The "Apply" button remains unavailable until the above credentials have been verified.

 

Clear Settings:  This will clear any previous email settings you have entered.

 

Try re-sending failed mails: Select this option if you would like MARS to keep trying to send failed emails.  This is useful if you know you have an unreliable email server.

 

Advanced: You can use the advanced options to set up options such as "POP before SMTP" if they are required by your SMTP server. Also you can set your server settings for Read Receipts as well.

 

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Please note you will need to verify the settings before they can be saved.

 

Add More:  You can set up more than one SMTP server.  You can use some as backup servers, or you can have different schedules which email reports using different servers.  For more information click here.

 

Embedding Image Links

 

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By default MARS will embed images into the body of an HTML email if the link is placed. If this box is unchecked, then only the link to image will appear in the HTML email rather than the image itself.

Text character Encoding

Encoding Type: Encoding is used by Operating systems to determine how to

display emails on the recipient's PC.  US-ASCII is standard for most languages.

However, if you are using Japanese characters, then you should select ISO-2022-JP.

 

 

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