TECH SUPPORT

General

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User Experience

Customer #:  Your customer number is provided by ChristianSteven when you register for support (Free during the 30 Day trial period) or buy the software. Technical support is only provided to registered users.  Licensed users are automatically registered for support, but evaluation users have to register for support to obtain a customer number. Enter your customer number here when you have received it from ChristianSteven.  This will also stop MARS from prompting you to register.

 

Automatically refresh desktop:  When viewing the MARS desktop (especially when using "Detail" view) this option will refresh the screen every x seconds.  So you can see an up to date status of your schedules at a glance without having to refresh the system manually.

 

Only convert remote paths to UNC: This setting instructs MARS to only convert remote paths to UNC. This helps prevent any path resolution problems you may otherwise have. Local paths are not affected if you are a system administrator.

 

Use the Process Watcher for manual executions: This setting instructs MARS to use the Process Watcher for manual executions.

 

Use Relative Time: This setting lets you select whether timings should be displayed and saved in the time zone of the scheduler or the time zone of the user (if they are different).

Error Handling

Send an Email: Choose to be notified by email if a report fails to run successfully.

 

Send an SMS: Choose to receive an SMS text message on your cellphone if a report fails to run successfully.

 

An error log file is stored in the installation folder (typically, Program Files\Christiansteven\MARS).  You can also view the log file from the System Monitor.

 

Misc  

Sync User Defaults across All clients:  User default settings applied here will apply to all connected MARS client installations.

 

 

Pre-caching of reports: Pre-caching is effective when there are multiple destinations in a single schedule. When switched on the report is exported once and then MARS works on the result locally to produce the various formats required by the different destinations.

 

If it is switched off, the report will be exported multiple times, once for each destination format.  If your report is resource-hungry then this could cause a high load on your database server and network.

 

If your report takes a long time to complete e.g. 1hr, then the second and third destinations could end up having different data if the database was updated during that time.  Switching on Pre-Caching ensures that all destinations receive identical data in their report.

 

MS Access workgroup security

If you are using Access workgroup security to secure your Access database, this option allows you to enter a username and password. The system will connect through the default system security file (usually system.mdw). This is a system-wide setting, and this file and credentials will be used to connect to all databases. The settings here are for convenience. Once set, you will not have to enter the credentials in individual schedules. If you have different databases which use different mdw files, you should uncheck this option and set up each connection separately from within the actual schedule. You will need to restart MARS for this setting to take effect.

 

 

 

 

 

 

 

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