TECH SUPPORT

Activate MARS

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Once you have purchased MARS, you must activate the installation to continue its use. Each installation you have purchased must be activated.

 

 Requirements for Activation

 

Your MARS license must be currently in maintenance to allow activation of any installations. If you are not in maintenance, and you desire to activate your installation, you will need to renew your Annual Maintenance.

 

 

 

How to Activate MARS

 

 To begin activating MARS, go to the Resources tab, then click on Activate.

 

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Alternatively you can access the Activation wizard by going to Start --> Programs --> ChristianSteven Software --> Registration and Activation Wizard.

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MARS will now close and the scheduler will stop.


 
 

Click Next to continue.

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Please ensure that you can receive emails from christiansteven.com Information critical to the activation process is sent via email.


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Ensure you are a LOCAL Administrator.


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Do not use Terminal Services to activate MARS. Use Remote Control software such as GoToMyPC or VNC.


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Ready your licensing information. This can be obtained from the Member Area , your account manager, or the original email send to you at purchase.

 

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Enter your registration details. The name must be entered exactly as your documentation displays (this is may or may not be your own name). Enter license number exactly as it is displayed on your paperwork.

 

Note: A new License Key is created each year you renew your maintenance. Please ensure you are using the most up to date key.

 

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Tip: Make sure there are no leading or trailing spaces.

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If you have entered the information correctly, you will get the message above. If not, then double check that the information is correct.

Click Next to continue.

 

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If you have purchased any additional modules (ie Standard with Unlimited Schedules), You should have received an upgrade key with your licensing information. Enter the key exactly as it is shown. If you did not purchase additional functionality, then click next.

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Now it is time to activate MARS. There are two ways to activate:

 

Activate Online:

 

If the MARS machine has internet access, this can be done. Click next and you will prompted to log into the member area. If your machine does not have internet access, skip down to Manually Activate.

 

 

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Your username and password can be found in the original documentation. If you do not have this, you can retrieve your password by going to christiansteven.com

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A frame will appear listing your Hardware Fingerprint and your customer number. Hardware Fingerprints are unique to each MARS machine. Click on Activate Now! to activate this Hardware Fingerprint. Then click finish.
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Please wait while the ChristianSteven System processes your activation request. You will be sent the activation information via email.

 

 

Manual Activation:   

 

If you machine does not have internet access, you can activate manually.

 

 

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Follow the instructions listed by going to christiansteven.com log in to the Member Area. Your username and password can be found in the original documentation. If you do not have this, you can retrieve your password by going to Forgot Password.

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Enter your Hardware Fingerprint and Customer Number.  Your Hardware Fingerprint is unique to each MARS machine. Select Activate now.

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Please wait while the ChristianSteven System processes your activation request. You will be sent the activation information via email.

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Retrieving your Activation Key

 

If you do not receive your activation key, you can log into the black box in the member area.

 

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At the bottom of your Black Box Details, go to the Activation Section.

 

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Browse through your activations by clicking through the numbers. Find the Hardware Fingerprint that matches the install you wish to activate.

 

Finishing up Activation

 

 

Now that you have your activation key, and Name, enter these details.

 

Note: in the name field, enter the name exactly as listed in your activation details email. In Black Box, the name can be found between your hardware fingerprint and key.

 

Note: Make sure there are no leading or trailing spaces.

 

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Click on Activate. Wait one moment, and the next button will now be usable.

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Now you are finished! Click finish to complete the process. MARS is now activated.

 

 

After Activation

 

 When starting MARS after activation you would be prompted to confirm your license info.

 

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First and Last Name:  Your first and last name goes here.

Company Name: Enter Your Company Name

Customer Number:  Enter your provided customer number here.

License key: Enter your license key here. This number is a different from your activation Key. To enter your license key, click on "enter license." The license key field will now be accessible; enter your license key EXACTLY as it appears in your documentation. Your License key can also be found in Member Services.

 

*Note: if the incorrect license key is entered, MARS will fail to update properly.

 

 

If you are following the Transfer MARS guide, click here to return for the next steps.

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