The Resource Tab features options that enable you to get help, log a support ticket, check for updates, and activate the software.
About MARS: Review your build information and review your license information.
The About Screen:
First and Last Name: Your first and last name goes here.
Company Name: Enter Your Company Name
Customer Number: Enter your provided customer number here.
License key: Enter your license key here. This number is a different from your activation Key. To enter your license key, click on "enter license." The license key field will now be accessible; enter your license key EXACTLY as it appears in your documentation. Your License key can also be found in the member area.
*Note: if the incorrect license key is entered, MARS will fail to update properly.
Help: Open the MARS Help guide.
Demos: Watch demos and how-to videos for MARS
User Forums: Access the MARS user forum, to ask questions and get answers
Browse Kbase: Review the MARS knowledge base to find answers to common questions.
Check for Updates: Check CSS servers for the newest MARS version.
Support files: Generates a zip file to be used in the support process. For more information on support review the Technical Support Guide.
Log a Call: Log a Technical Support ticket to get immediate help. For more information on support review the Technical Support Guide.
Activate: Initiate the MARS Activation wizard, click here for the activation tutorial.
Deactivate: Initiate the MARS Deactivation Wizard. Click here for the deactivation tutorial.
Upgrade Features: Apply your feature upgrade key here.
Validate Features: This function verifies the features you have purchased and installed. Purchased options are indicated with a checkbox. If a function you believe you have purchased does not appear here, you can verify it in the Member Area or with your account manager.