TECH SUPPORT

Resources Tab

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The Resource Tab features options that enable you to get help, log a support ticket, check for updates, and activate the software.

 

About MARS:  Review your build information and review your license information.

 

The About Screen:

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First and Last Name:  Your first and last name goes here.

Company Name: Enter Your Company Name

Customer Number:  Enter your provided customer number here.

License key: Enter your license key here. This number is a different from your activation Key. To enter your license key, click on "enter license." The license key field will now be accessible; enter your license key EXACTLY as it appears in your documentation. Your License key can also be found in the member area.

 

*Note: if the incorrect license key is entered, MARS will fail to update properly.

 

Help:  Open the MARS Help guide.

 

Demos:  Watch demos and how-to videos for MARS

 

User Forums:  Access the MARS user forum, to ask questions and get answers

 

Browse Kbase:   Review the MARS knowledge base to find answers to common questions.

 

Check for Updates:   Check CSS servers for the newest MARS version.

 

 Support files:  Generates a zip file to be used in the support process. For more information on support review the Technical Support Guide.

 

Log a Call:  Log a Technical Support ticket to get immediate help. For more information on support review the Technical Support Guide.

 

Activate:  Initiate the MARS Activation wizard, click here for the activation tutorial.

 

Deactivate:  Initiate the MARS Deactivation Wizard. Click here for the deactivation tutorial.

 

Upgrade Features:  Apply your feature upgrade key here.

 

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Validate Features:  This function verifies the features you have purchased and installed. Purchased options are indicated with a checkbox. If a function you believe you have purchased does not appear here, you can verify it in the Member Area or with your account manager.

 

 

 

 

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