TECH SUPPORT

Messaging/ MARS Mail

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MARS Mail

If you do not have access to a MAPI compliant mail system, or an SMTP mail server, or you simply do not want to use your own infrastructure to send mails to recipients, you may choose to use MARSMail.

 

MARSMail is ChristianSteven's own SMTP Server.  Before using it, be aware of the following:

 

  • The PC or Server you are running MARS on must have access to the internet.

  • Whilst we do our best to ensure prompt delivery of mail, we cannot make any guarantees of delivery.  We have huge capacity, and a lot of built in redundancy, but if the general speed of the internet is slow ( as a result of a worldwide virus attack, for example), delivery may not be as quick as you would want.  By the same token, ChristianSteven Software cannot be held responsible for any loss or corruption of emails in transit.

  • MARSMail sends email OUT only.  It cannot receive emails.

  • Emails are not sent securely and there is no encryption.

  • Our server does not scan for viruses, worms, etc.  It is your responsibility to ensure that the MARS PC/Server is protected.  It is also your responsibility if you infect your recipient with a virus or worm by sending email from an unprotected PC/Server.

  • Using MARS and/or MARSMail to SPAM is strictly forbidden.  Violators will be switched off, not be supported, and reported to the relevant authorities. To stop MARS from being used as a spam tool, you are only able to send 60 - 100 emails per hour.  When the limit has been reached, your account will be temporarily disabled until the end of the hour, when it will be enabled again.

 

MARSMail Setup

Activate Account:  Click this to send an activation request to ChristianSteven.  Enter your customer number when requested. (Your customer number is sent to you in your registration email).  We will set up an account for you and send you back confirmation.  This process can take up to 10 UK working hours, so be patient.

 

Sender Name:  Enter your name.

 

Sender Address:  This is what will appear to the recipient as the "From" email address

 

Test Settings:  Click this button to ensure that the above settings are correct.  The "Apply" button remains unavailable until the above credentials have been verified.

 

Clear Settings:  This will clear any previous email settings you have entered.

 

Try re-sending failed mails: Select this option if you would like MARS to keep trying to send failed emails.  

Text character Encoding

Encoding Type: Encoding is used by Operating systems to determine how to

display emails on the recipient's PC.  US-ASCII is standard for most languages.

However, if you are using Japanese characters, then you should select ISO-2022-JP.

 

 

IMPORTANT

 

 

  1. YOUR MARSMAIL ACCOUNT WILL NOT WORK UNTIL WE HAVE SET IT UP.  WE WILL EMAIL YOU WHEN THIS IS DONE.

  2. MARSMAIL COMES AS PART OF YOUR SUPPORT/MAINTENANCE PACKAGE.  IF YOU DO NOT RENEW YOUR MAINTENANCE ANNUALLY, MARSMAIL WILL STOP WORKING WHEN YOUR ANNUAL MAINTENANCE LAPSES

  3. If you are not connecting directly to our server (e.g. you are behind a firewall or other security) you must ensure the following are in place:

 

  • You can relay to mail.crystalreportsdistributor.com

    • You can connect through port 25

 

Your system administrator will be able to help you with these settings

 

 

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