TECH SUPPORT

Messaging - SMS Settings

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Now that you've configured your Email Settings for CRD, let's look at the methods CRD uses to send SMS messages and how to configure your SMS (aka text message) settings.

 

How SMS Works

CRD sends SMS messages using three different methods: A direct connection to a cell phone or GSM modem, a modem connected to a phone line, or the RedOxygen Web Service. 

 

Use the links below to jump to the description and instructions for setting up each SMS method:

 

Direct Connection to a Cell Phone or GSM Modem

If you have a cell phone connected to a COM port on your PC, CRD can interface directly with the cell phone and send messages.

Note: Information located on this page may indicate that SMS could be received by CRD. However, this function has not been enabled in our software. The SMS component within CRD can only send SMS. It cannot receive and process SMS messages.

You can use a GSM Modem or GSM Phone for sending SMS messages. However, we recommend a dedicated GSM modem instead of a GSM phone; a GSM modem is more reliable and faster.

CRD supports the majority of the GSM modems available on the market (although we strongly recommend WaveCom Fastrack GSM Modems) and supports most 'business' GSM phones (i.e. GSM phones that support the AT+C command set).

As mentioned previously, there are many GSM modems and GSM phones available today, and we do support most of these devices. The SMS component manufacturer has successfully tested the following GSM Modems and GSM phones with CRD:

  GSM modems and GSM phones that were successfully tested
  Brand  Type  Send  Receive  Comments
  Ericsson Ericsson T18s True True

 

  Ericsson T28s True True

 

  Ericsson T39 True True

 

  Itegno Itegno  True True Use modem driver and TAPI (USB Modem)
  Nokia Nokia 30 True True

 

  Nokia 3310 False False

 

  Nokia 3330 False False

 

  Nokia 3410 False False

 

  Nokia 5110 False False

 

  Nokia 5190 False False

 

  Nokia 5210 False False

 

  Nokia 6110 False False

 

  Nokia 6150 False False

 

  Nokia 6190 False False

 

  Nokia 6210 True True

 

  Nokia 6220 True True

 

  Nokia 6310 True True

 

  Nokia 6310i True True

 

  Nokia 6600 True True

 

  Nokia 7600 True True

 

  Nokia 8910 True True

 

  Siemens Siemens C25 True True

 

  Siemens C35 True True

 

  Siemens C45 True True

 

  Siemens M35 True True

 

  Siemens M45 True True

 

  Siemens MC35 True True

 

  Siemens S35 True True

 

  Siemens TC35 True True

 

  Sony Ericsson Sony Ericsson T310 True True

 

  Sony Ericsson T610 True True

 

  Sony Ericsson T630 True True

 

  Sony Ericsson T68 True True

 

  WaveCom WaveCom Fastrack M1206B True True Use 'Standard 56000 bps' driver
  WaveCom Fastrack M1306B True True Use 'Standard 56000 bps' driver
  WaveCom Integra True True

 

 

Note: Whilst we have provided information here on the phones which have been tested, ChristianSteven Software makes no guarantee that CRD will work with any of the above phones or any other phones. We do not advise or train on the installation of GSM modems and phones. For more information, please speak to your telephone system administrator and refer to the user manuals and manufacturer of your phone or GSM modem.

 

To set up a direct connection to a cell phone or GSM modem, perform the following:

1. Click the radio button next to Use hardware device to send SMS.

 

 

2. Select your modem or COM port from the Device drop-down menu.

 

 

3. Enter or confirm the relevant initialization string, data format, and speed

Note: You may find relevant settings for your specific service provider on the SMS Service Provider Information chart located at the bottom of this page. Alternatively, you can speak with your SMS provider or view your GSM modem or phone's user manual.

 

4. Click the radio button next to Send through GSM phone or SMS device.

 

 

5. If you use Arabic, Chinese, or other wide style character sets, check the box next to Use Unicode. Otherwise, leave this box unchecked.

 

6. Click Apply then OK at the bottom of the Options window.

 

Congratulations! You have successfully configured your SMS Settings. Next, we'll discuss configuring the CRD Scheduler.

 

Modem Connected to a Phone Line

Your cell phone company should have provided you with a special telephone number (SMSC Number). When this number is dialed, an SMS device connects to the line, and CRD sends the required information to your provider. A normal cell phone works by sending texts to the SMSC number programmed in the phone.

If you use an SMSC dial-in provider to send SMS messages, you just need a standard Hayes compatible modem. Because SMSC centers operate at low speed, you don't need a fast modem. A Standard 96000 bps modem is already sufficient. When moving through the instructions below, ensure you set your modem to use the speed required by your service provider.

Note: Information located on this page may indicate that SMS could be received by CRD. However, this function has not been enabled in our software. Even if this function were enabled in CRD itself, when using an SMSC dial-in provider, you can only send SMS messages.

 

To use a modem connected to a phone line, perform the following:

1. Click the radio button next to Use hardware device to send SMS.

 

 

2. Select your modem or COM port from the Device drop-down menu.

 

 

3. Enter or confirm the relevant initialization string, data format, and speed

Note: You may find relevant settings for your specific service provider on the SMS Service Provider Information chart located at the bottom of this page. Alternatively, you can speak with your SMS provider or view your GSM modem or phone's user manual.

 

4. Click the radio button next to Send through service provider.

 

 

5. Enter in the relevant SMSC Number, Provider Protocol, Password (if necessary), and Sender Number.

Note: You may find relevant settings for your specific service provider on the SMS Service Provider Information chart located at the bottom of this page. Alternatively, you can speak with your SMS provider or view your GSM modem or phone's user manual.

 

6. If you use Arabic, Chinese, or other wide style character sets, check the box next to Use Unicode. Otherwise, leave this box unchecked.

 

7. Click Apply then OK at the bottom of the Options window.

 

Congratulations! You have successfully configured your SMS Settings. Next, we'll discuss configuring the CRD Scheduler.

 

RedOxygen Web Service

RedOxygen is a 3rd party text messaging provider. If you (or your company) have a RedOxygen account, it can be connected with CRD to send text messages. If you do not have an account or need more information, please visit www.RedOxygen.com.

The most basic plan is all that is necessary in order for CRD to use this feature. However, pricing and plans can vary depending on your required SMS traffic. Please refer to RedOxygen for further details.

Note: RedOxygen is not a ChristianSteven Product and is not supported by our technical support team. CRD is simply compatible with this product. For troubleshooting of RedOxygen, please refer to RedOxygen support.

 

To connect your RedOxygen account, perform the following:

1. Click the radio button next to Use RedOxygen Web Service to send SMS.

 

 

2. Enter in your RedOxygen Account ID, Email Address, and Password.

 

3. Click Apply then click OK at the bottom of the Options window. From now on when CRD sends text messages, it will send them via RedOxygen. 

 

Congratulations! You have successfully configured your SMS Settings. Next, we'll discuss configuring the CRD Scheduler.

 

SMS Service Provider Information

There are many service providers offering pager/SMS services today. At time of publication, we were provided with a list of service providers and the settings they require. However, we cannot guarantee that all of the service providers mentioned below are working fine, or that CRD will work with your service provider.

For more up to date information, please speak to your own SMS service provider.

 

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