TECH SUPPORT

Administrator Setup

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Each time you use CRD, you will be required to login. Your security credentials determine what you can and cannot do and what schedules you can see. 

The first time you log in to CRD, you must create an Administrator account.

Once you are logged on as an Administrator, you can use the User Manager to:

    • Set up additional Administrators and Users
    • Set CRD to log on automatically using a specified user
    • Assign specific folders and schedules to specific users
    • And so much more!

 

To create an Administrator account, simply fill in the required information in the fields listed on the Create Admin User portion of the Welcome screen (shown below). 

*IMPORTANT*: Make note of the username and password you set up as the Administrator. You will need these again to use CRD. If you forget the administrator credentials, you will have to log a support ticket with our Technical Support Help Desk in order to have the password reset.

 

 

After you have entered in the required fields, simply click Save. Then, click Next to configure messaging.

Note: All configuration must be performed by an Administrator. The administrator must also have full rights to all folders on the PC and the system registry (for installation, configuration, and activation).

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